1. How can I update the information and description of a listed product?

Log in to the seller's dashboard, click on the product, select "Manage Product," make the necessary changes, and submit the request.
Customer service will review and approve the changes within 1-2 business days. If there is an issue, customer service will reject the changes and contact the seller through email.

2. How do I create a seller account?

Visit shopzart.com, click "Become a Seller," and fill out the application form. Customer service will review the application within 1-2 business days.
Once approved, the seller will receive temporary login details for their seller interface. After registration, the seller will receive an identity
verification link. ZART will process a $0.01 charge via Square for identity verification, which will be refunded within 1-2 business days upon successful
verification. Once verified, the temporary storefront will convert into a permanent one. Please note: If identity verification is not completed within a
week, the temporary store will be closed, and any uploaded products will be removed.

3. What should I do if I encounter issues uploading photos?

It is recommended to use the Chrome browser and check the photo format and size. If the issue persists, please contact customer service for assistance.
(Sellers are advised to refer to ZART’s blog on photo upload requirements.)

4. What products can be sold on the platform?

As long as the products comply with the principles of original handmade creations and do not infringe on intellectual property rights, they can be sold.
Please refer to the "Terms of Service" for a list of prohibited items.

5. How can I provide shipping information?

FLEX sellers can submit shipping information through their seller dashboard. The logistics order will be processed within 24 hours. If there are any issues,
customer service will contact the seller. MAX sellers do not need to take any action; ZART will manage the store’s logistics and shipping.

6. Can I establish multiple brands or stores?

ZART understands that sellers may want to distinguish between different products. Each seller can create up to 3 separate accounts, each with its own withdrawal function. Tax forms will be calculated cumulatively based on the seller's SSN. If more than 3 accounts are needed, please contact customer service to explain your reasons and request approval for additional accounts. It is recommended that each account be linked to a unique membership account to track earnings.
Without creating an account, earnings cannot be viewed, although internal company bookkeeping remains complete.

 

1. Is product pricing determined by the platform or by me?

Pricing is entirely up to the seller. Shipping costs are automatically calculated based on the shipping address. FLEX users who deliberately enter incorrect addresses
to obtain lower-priced shipping labels will be subject to additional charges and penalties. MAX users and FLEX users who opt for the $49 free shipping option will
also have shipping costs automatically calculated. When buyers purchase multiple products, combined shipping will lower logistics costs, thus increasing seller profits.

2. How are payments for MAX services handled?

ZART is a hosting platform, not a procurement platform, so we do not directly purchase goods from sellers. Once an order is generated, the platform receives the buyer's
payment and credits it to the seller's earnings account. Sellers can withdraw funds according to the platform's rules.

3. What payment methods are available?

Sellers can withdraw funds through various methods (please refer to the settings options in the seller dashboard for specific methods).

4. Can I set my own shipping fees?

No, shipping fees are automatically calculated by the platform.

5. How can I customize packaging materials with my own logo?

- Pricing: Charges vary depending on the packaging specifications and customization level.
- Process: Contact customer service to confirm customization services, submit packaging requirements and quantities, and ZART will provide a quote and the minimum order
quantity, along with potential shipping costs. After payment, delivery is typically completed within one month. Urgent customization will cost more due to the difference
in assembly lines and small-batch orders. Generally, mold opening costs can be as high as $300, but production costs are low, around $0.80, so it is advisable to order
in larger quantities to amortize costs.

6. What type of customer base does the platform have?

- Handmade enthusiasts: Covers all categories of products and tutorials.
- Gift buyers: Offers a selection of curated products and handmade items.
- Handmade sellers: Provides a wide range of seller services.
- Boutique niche brand manufacturers: Includes products such as premium electronics, photography equipment, e-readers, creative toys, and pet supplies.

7. Can I sell 3D-printed products on the platform?

Yes, but the 3D-printed designs must be free of copyright restrictions. Due to the complexity of confirming sales rights for 3D-printed items, it is recommended that
sellers use 100% original designs they created themselves. Applications involving designs from others may not be approved.

8. How do I join the platform?

Click on "Become a Seller," fill out the application form, and once approved, follow the instructions in the confirmation email to register.

9. Can I sell custom products?

Yes, but this service is not yet available. Custom products involve additional customer service costs, and the platform currently discourages direct communication
between buyers and sellers to reduce risk. The company plans to select high-quality sellers as pilots for this service, using standardized communication forms and a
dedicated customer service model.

10. How is the platform's current traffic?

The platform is still in its testing phase, currently focusing on optimizing website settings, response speed, and customer service capabilities, as well as Google
search engine optimization. The next phase will involve professional ad production and integrated marketing campaigns (multi-channel, multi-media promotions both
online and offline). There is no set limit on the company's advertising budget as traffic acquisition is a key priority.

11. Can you help print and sell digital versions of my original works? How is the service charged?

The company is currently working on this service. If you are interested, please contact customer service for more details. The company plans to purchase commercial-grade
printers and consumables and offer the following services:
- FLEX sellers can print and mail the items to customers themselves.
- MAX sellers will print and ship the orders directly after receiving them.
- All products using ZART’s printing service will receive the ZART certification mark.